Jakob Nielsen talks about why having a feature-rich interface can make navigation difficult to learn and overly complex.

Jakob Nielsen, Ph.D., is a User Advocate and principal of the Nielsen Norman Group which he co-founded with Dr. Donald A. Norman (former VP of research at Apple Computer).

Seven principles to make your website more engaging - principles of Persuasion, Emotion, and Trust (PET).

A short explainer video from Earley Information Science (formerly Earley & Associates). To learn more about how information architecture matters to your business visit www.earley.com.

At Grameen Foundation we follow a process for identifying and scaling solutions to problems faced by poor people -- the Solutions Innovation Process -- that incorporates human-centered design and scalable business practices.